Privacy Statement
Last updated: 26 Nov 2025
Fire Hawk Services is committed to protecting your privacy. This statement explains how we collect, use, and protect personal information when you visit our websites, purchase products, join our mailing lists, or interact with our online services.
If you would like information about how we manage personal information across all business operations, please refer to our full Privacy and Data Protection Policy.
1. What Information We Collect
We may collect the following information when you use our websites or online services:
Information you provide directly
- Your name and contact details
- Purchase and order information
- Subscription or mailing list details
- Enquiry or feedback messages
Information collected automatically
- IP address and general location
- Browser type and device information
- Website usage statistics
- Cookies and analytics data (see below)
Payment information
Online payments are processed securely through trusted third-party payment providers.
FHH does not store your full credit card details.
2. How We Use Your Information
We use personal information to:
- Process orders, bookings, and subscriptions
- Respond to enquiries
- Provide newsletters, updates, and relevant content
- Improve our websites, services, and user experience
- Carry out analytics and website performance monitoring
- Meet legal or regulatory requirements
We do not sell or trade your information to third parties.
3. Cookies and Analytics
Our websites use cookies and similar technologies to:
- Improve website functionality
- Understand how visitors use our pages
- Tailor content and measure engagement
We may use tools such as Google Analytics or platform-specific analytics (e.g. Substack, Shopify, Etsy).
You can adjust your browser settings to refuse cookies if you prefer, although some website features may not work as intended.
4. How We Store and Protect Information
- We use secure cloud platforms and industry-standard protections to safeguard personal information.
- Access is restricted to authorised staff and contractors.
- We take reasonable steps to prevent loss, misuse, unauthorised access, modification, or disclosure.
5. When We Share Information
We may share information with third-party service providers that support our operations, such as:
- Payment processors
- Email and newsletter platforms
- Cloud and IT services
- Online retail or subscription platforms
These providers must handle information in line with privacy standards similar to the Australian Privacy Principles.
We may also disclose information if required by law.
6. Links to External Websites
- Our websites may contain links to third-party websites.
- We are not responsible for the privacy practices or content of these sites.
- We encourage you to read the privacy statements of any external sites you visit.
7. Access and Correction
If you would like to access or correct your personal information, please contact us at: admin@firehawkholdings.com.au
We will respond within a reasonable timeframe.
8. Changes to This Statement
We may update this statement from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
9. Contact Us
If you have questions or concerns about how we manage personal information, please contact us at:
Fire Hawk Holdings Pty Ltd
Email: admin@firehawkholdings.com.au